Privacy Policy

  1. Introduction.
    1. Web Site Owner. Pietro North America, Inc.  (“PNA”) is the owner of this web site (“PNA Web Site”). PNA can be contacted by mail at 930 North Belt Line Road Suite 112 Irving, TX 75061, by phone at 214-221-3335, or by e-mail at This online privacy notice discloses PNA information practices for this PNA Web Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. 
    2. Web Site Visits. PNA collects certain information from PNA Web Site visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.
    3. Web Site Transactions. At times, PNA will need personal information regarding a customer or a prospect. For example, to process an order or provide a subscription, PNA may need to know a customer’s name, mailing address, e-mail address and credit card details. It is PNA’s intent to inform you before PNA collects personal information, such as user’s name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, PNA will respect your wishes.
  2. Personal Information That May Be Collected.
    1. Identifying Information. In order to make a purchase and/or access designated subscriber services and/or restricted areas within the PNA Web site, PNA will request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. PNA may request additional information necessary to establish and maintain customer’s account.
    2. Service Quality Monitoring. Some Web site transactions may require a customer to telephone PNA, or PNA to call the customer. PNA will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is PNA’s practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
    3. Information from Children. PNA does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. PNA will notify the child’s parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child’s use of the Web site and providing instructions as to how the parent or guardian can delete the child’s registration from the Web site. 
    4. Lost or Stolen Information. Help keep your personal information accurate. If a customer’s personal information has changed, please e-mail the new information to PNA at the e-mail address shown in Paragraph 1(a). If a customer would like to review the personal information PNA has in its files regarding the customer, e-mail your request to PNA together with the description of a recent purchase.
    5. Chat Rooms, Forums and Bulletin Boards. If customer participates in an PNA chat room, discussion forum, or posts messages to an PNA bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside PNA, who have access to that chat room, forum or bulletin board. Some individual PNA chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of PNA.
    6. Links to Other Web Sites. An PNA Web site may contain links to other web sites. PNA is not responsible for the privacy practices or the content of those other Web sites.
  3. Uses Made of the Information.
    1. Limited Uses Identified. Without customer’s prior consent, PNA will not use your personal identifiable information for any purpose other than that for which it is submitted. PNA uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. PNA also processes billing and business requests related to PNA Web Site participation.
    2. Marketing Uses. The information you provide to the PNA Web site may also be collected, used, analyzed and/or processed by PNA, or selected third parties on PNA’s behalf, for marketing and other business purposes. Before PNA uses the information, however, PNA will notify customers and offer customers the opportunity opt-out if a customer wishes not to have personal identifying information used in this way.
    3. Stored Information Uses. PNA stores and retains the information provided by customer. Stored information is used by PNA and PNA agents: to support customer interaction with the PNA Web site; to deliver customer purchases; and/or to contact customer again about other PNA services and products.
    4. Online Advertising. Some companies that help PNA deliver interactive on-line advertising, such as banner ads, may collect and use information about PNA’s customers to help PNA better understand the types of advertising or promotions that are most appealing to PNA’s customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an “x” on the opt-out option box herein provided.
  4. Disclosure of the Information.
    1. Within Corporate Organization. PNA is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. PNA may share your personal information within the PNA corporate organization, and may transfer the information to countries in the world where PNA conducts business. Some countries may provide less legal protection for customer personal information. In such countries PNA will still handle customer personal information in the manner described herein.
    2. Mergers and Acquisitions. For the purpose of developing and expanding its business, PNA may share, rent, sell or buy business assets. In such transactions, customer information is generally one of the transferred business assets. Also, in the event PNA is acquired, customer information will be one of the transferred assets.
    3. Agents. PNA employs or engages other companies and individuals to perform business functions on behalf of PNA. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
    4. Affiliated Businesses. PNA works closely with affiliated businesses operating web site stores, providing services or selling products on each other’s Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
    5. Marketing Analysis by Third Parties. PNA reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
    6. Disclosure to Governmental Authorities. PNA may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena) or by a regulation, or is requested by a government agency conducting investigations or proceedings.
  5. Use of Computer Tracking Technologies.
    1. No Tracking of Personal Information. PNA’s Web site(s) are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but, again, the statistics contain no personal information and cannot be used to gather such information.
    2. Use of Cookies. PNA, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a Web site can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by PNA or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.
    3. Use of Web Beacon Technologies. PNA may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by PNA or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
    4. Collection of Non-Identifiable Information. PNA may collect non-identifiable information from user visits to the PNA Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on PNA Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” PNA or its contractors may use this data to analyze trends and statistics.
    5. Collection of Personal Information. PNA collects personal identifying information from customer during a transaction. PNA may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help PNA understand trends and patterns. This information is not reviewed at an individual level.
  6. Information Security
    1. Commitment to Online Security. PNA intends to protect customer personal information and to maintain its quality. To achieve information security and quality, PNA implements appropriate measures and processes, such as using encryption when transmitting certain sensitive information.
    2. No Liability for Acts of Third Parties. PNA will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, PNA shall not be liable for unauthorized disclosure of personal information due to no fault of PNA including, but not limited to, errors in transmission and unauthorized acts of PNA staff and third parties.
  7. Privacy Policy Changes and Opt-Out Rights.
    1. Changes to Privacy Policy. This privacy notice was last updated on 10/13/2021. PNA reserves the right to change its privacy policy statement at any time. A notice of any material change will be posted on the PNA Web site on page for thirty (30) days prior to the implementation of such change.
    2. Opt-Out Right. Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by PNA and/or by any third parties with whom PNA has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting PNA via e-mail at, telephone or certified postal mail. After processing the cancellation, PNA will delete customer or prospective customer’s personal information from its data base.
  8. Access Rights to Data.
    1. Information Maintained by PNA. Upon customer’s request, PNA will provide a reasonable description of customer’s personally identifiable information that PNA maintains in its data bank. PNA can be contacted by e-mail at, telephone at 214-221-3335, or certified postal mail at 930 North Belt Line Road Suite 112 Irving, TX 750061.
    2. Corrections and Changes to Personal Information. Help PNA to keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that PNA has on file, please promptly e-mail PNA at and provide the new or correct information.
    3. Your California Privacy Rights. Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of ABC who are California residents to request certain information regarding PNA’s disclosure of personal information for their direct marketing purposes. To make such a request, please write to: 930 North Belt Line Road Suite 112 Irving, TX 750061. Within 30 days of receiving such a request, PNA will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. PNA reserves its right not to respond to requests submitted other than to the address specified in this paragraph.

      California’s privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes.
  9. Accountability.
    1. Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about PNA compliance with this privacy policy, you may contact PNA by e-mail at If PNA is unable to resolve your complaint to your reasonable satisfaction or if customer does not receive acknowledgment of an inquiry, customer may elect to proceed by contacting
    2. Terms of Use. If customer chooses to enter into a purchase order or to subscribe to PNA’s services, customer’s action is hereby deemed acceptance of PNA practices described in this policy statement. Any dispute over privacy between customer and PNA is subject to the provisions of this notice and to PNA’s Terms of Use Agreement which is hereby incorporated herein and which can be read at